Effective Date: January 2026

Overview

These Terms and Conditions (“Terms”) govern the access to and use of the services, website, and any related products or materials provided by NSI UK (“the Company”, “we”, “our”, or “us”). By accessing our website, engaging our services, or entering into any agreement with NSI UK, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not accept these Terms in full, you must refrain from using our website and services. These Terms shall be governed and interpreted in accordance with the laws of England and Wales.

Section 1 - Who We Are

Company: New Signage Installs Ltd T/A NSI UK

VAT Reg: 517 3490 89

Registered in England & Wales No: 16902145

Registered Address: 10 London Road, Liphook, Hampshire GU30 7AN

Contact: info@nsiuk.com

Section 2 - Personal Data We Collect

NSI UK (“we”, “our”, or “us”) may collect, store, and process personal data from customers, website visitors, suppliers, contractors, and individuals who interact with our business, website, or services. This may include your name, email address, telephone number, billing or delivery address, payment and transaction details, company information, and any information voluntarily provided when contacting us, requesting quotations, booking installation services, placing orders, creating an account, or using our services.

We may also automatically collect technical information when you use our website, including your IP address, browser type, device information, operating system, website activity, and data collected through cookies or similar technologies. This information is used to improve website functionality, security, performance, and user experience.

Records of communications, including emails, telephone calls, enquiries, quotations, feedback, and customer support interactions, may be retained for administrative, legal, training, operational, and customer service purposes.

Where you have consented to receive marketing communications, we may collect and store your communication preferences. You may opt out of marketing communications at any time.

Personal data may also be obtained from trusted third parties including payment providers, delivery partners, analytics providers, subcontractors, suppliers, and publicly available sources where permitted by law.

NSI UK processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Section 3 - How We Use Your Data

NSI UK uses personal data to provide and manage our services, prepare quotations, process orders and payments, arrange installations, respond to enquiries, provide customer support, maintain business records, and improve our website, services, and customer experience.

We may use personal data to communicate service updates, operational notices, appointment information, invoices, marketing communications, and promotional content where permitted by law or where consent has been provided.

Technical and usage data may also be used for website administration, analytics, fraud prevention, security monitoring, and system maintenance.

Personal data may be processed where necessary to comply with legal and regulatory obligations, enforce our legal rights, resolve disputes, and protect the business, our employees, customers, contractors, and third parties.

Section 4 - Legal Basis for Processing

NSI UK will only collect and process personal data where we have a lawful basis to do so in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Personal data may be processed where it is necessary for the performance of a contract, to comply with legal or regulatory obligations, for our legitimate business interests, or where you have provided consent.

Legitimate interests may include operating and improving our services, maintaining website and business security, communicating with customers, managing installations and projects, preventing fraud, recovering debts, and operating our business effectively.

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Section 5 - Data Sharing

NSI UK may share personal data with trusted third parties where necessary for the operation of our business, provision of services, project management, payment processing, delivery services, subcontracted installation work, website hosting, analytics, marketing, legal compliance, insurance purposes, or administrative support.

All third parties are required to process personal data securely, lawfully, and only for authorised purposes in accordance with applicable data protection legislation.

We may also disclose personal data where required to comply with legal obligations, enforce our legal rights, prevent fraud or unlawful activity, recover outstanding payments, or protect the rights, property, and safety of NSI UK, our customers, employees, contractors, or others.

NSI UK does not sell personal data to third parties.

Section 6 - Data Security

NSI UK takes appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction. We implement security procedures, access controls, password protection, and secure systems designed to safeguard the information we collect and process.

Access to personal data is limited to authorised individuals, employees, contractors, or service providers who require access for legitimate business purposes and who are subject to confidentiality obligations.

While we take reasonable steps to protect personal data, no method of electronic transmission or storage can be guaranteed to be completely secure, and NSI UK cannot guarantee absolute security of information transmitted through our website, systems, or email communications.

Section 7 - Data Retention

NSI UK will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, tax, insurance, warranty, and business requirements.

Where personal data is no longer required, we will securely delete, destroy, or anonymise the information in accordance with applicable data protection laws and internal retention procedures.

Section 8 - Your Rights

Under applicable UK data protection legislation, you may have the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion of your personal data, restrict or object to certain processing activities, and request transfer of your data where applicable.

Where processing is based on consent, you have the right to withdraw your consent at any time. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (“ICO”) if you believe your personal data has been processed unlawfully.

Requests relating to personal data may be submitted to NSI UK using the contact details provided on our website.

To exercise your rights, contact us at: info@nsiuk.com

Section 9 – Cookies

NSI UK uses cookies and similar tracking technologies to improve website functionality, enhance user experience, analyse website traffic, and support website security and performance monitoring.

Cookies may collect information including IP address, browser type, device information, pages visited, and website usage activity. Some cookies are essential for the operation of the website, while others are used for analytics, functionality, and marketing purposes.

By continuing to use our website, you acknowledge and agree to our use of cookies where permitted by law. You may control or disable cookies through your browser settings; however, doing so may affect the functionality and performance of certain areas of the website.

Further information regarding our use of cookies may be provided within our Cookies Policy.

Section 10 - Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. The latest version will always be available on our website, and continued use of our services or website following any updates shall constitute acceptance of the revised policy.