Effective date September 2026

Introduction

These Terms & Conditions apply to all products and services supplied by New Signage Installs Ltd trading as NSI UK ("NSI UK", "we", "our" or "us") to our customers ("you", "your" or "the Client"). They apply to quotations, surveys, design, manufacture, supply, installation, maintenance, removal and associated signage services unless otherwise agreed in writing. By accepting a quotation, placing an order or instructing NSI UK to proceed with works, you agree to these Terms & Conditions. These Terms & Conditions are governed by the laws of England and Wales.

Company Information

Company Name: New Signage Installs Ltd trading as NSI UK

Registered in England & Wales: No. 16902145

VAT Registration Number: 517 3490 89

Registered Office: 8 - 10 London Road, Liphook, Hampshire GU30 7AN

Email: info@nsiuk.com

Website: www.nsiuk.com

Quotations, Orders and Acceptance

Quotations are based upon the information available to NSI UK at the time they are issued and will set out the proposed works, specifications and pricing. Unless otherwise stated, quotations remain valid for the period specified on the quotation. If no validity period is stated, NSI UK reserves the right to withdraw or revise the quotation before acceptance. A quotation becomes binding when accepted by the Client and confirmed by NSI UK in writing, upon receipt of a valid Purchase Order, or when NSI UK commences the works. The Client is responsible for checking all quotations, specifications, dimensions, quantities, materials, colours and wording before acceptance. Any changes requested after acceptance may constitute a variation and may result in additional charges and revised timescales. Unless otherwise stated, all prices are exclusive of VAT, which shall be charged at the prevailing rate. Where there is any conflict between these Terms & Conditions and a specific written quotation or agreement, the written quotation or agreement shall prevail.

Client Responsibilities

• The Client shall provide all information reasonably required to enable NSI UK to carry out the works, including specifications, artwork, branding, dimensions and relevant site information.
• The Client warrants that any artwork, logos, images, fonts or other materials supplied to NSI UK may lawfully be used.
• Unless otherwise agreed in writing, the Client is responsible for obtaining any planning permission, landlord consent, property-owner approval or other permission required for the works.
• The Client shall provide safe and reasonable access to the site and shall notify NSI UK of any access restrictions, security requirements, site rules or known hazards.
• The Client shall notify NSI UK of any known asbestos, hazardous materials, concealed services, structural concerns or other site conditions that may affect the works.
• Unless expressly agreed otherwise in writing, NSI UK shall not be responsible for identifying concealed services, cables, pipework, drainage, structural elements or other hidden site conditions which are not reasonably apparent during a site survey or inspection.
• Site surveys are visual inspections only unless otherwise agreed in writing and do not include intrusive investigations.
• Where signage is installed onto an existing structure or surface, the Client remains responsible for ensuring that the structure or surface is suitable for the proposed installation unless NSI UK has agreed otherwise in writing.
• Additional costs arising from restricted access, unsuitable site conditions, missing information, lack of permissions or Client-related delays may be chargeable.
• The Client is responsible for ensuring that their insurance arrangements adequately cover third-party works being carried out at the site where required.

Design, Artwork and Approvals

Where NSI UK provides designs, artwork or drawings, these shall be prepared using information supplied by the Client. The Client is responsible for carefully reviewing and approving all designs, proofs, drawings and specifications before manufacture commences. Once approved, changes may incur additional costs and affect agreed timescales. The Client remains responsible for errors in artwork or information supplied by them. Once approved by the Client, NSI UK shall not be responsible for errors in content, layout, dimensions, spelling, branding, positioning or specification contained within the approved design.

Site Requirements and Permissions

Where a site survey is required, NSI UK will assess reasonably visible and accessible site conditions. Where applicable, site surveys and signage recommendations may take account of relevant industry guidance, including guidance published by the British Parking Association (BPA) and the International Parking Community (IPC) for private land parking environments. A site survey may not identify concealed services, hidden defects, asbestos or other conditions which cannot reasonably be discovered through visual inspection. If unforeseen conditions are identified during the works, NSI UK will discuss these with the Client where reasonably practicable. Any additional work required may be chargeable. Where NSI UK agrees to assist with planning applications or permissions, any associated fees shall be charged separately unless otherwise agreed. NSI UK cannot guarantee that any planning permission, landlord approval, property-owner consent or other third-party approval will be granted.

Variations and Additional Works

Changes requested after acceptance, or additional work required due to unforeseen site conditions or Client-related circumstances, may be treated as variations. Where a variation affects price, scope or programme, NSI UK shall notify the Client before proceeding wherever reasonably practicable. NSI UK shall not be obliged to proceed with any variation until any resulting adjustment to price, programme or scope has been agreed. Instructions, approvals or variation requests given by the Client's employee, site representative, facilities manager, agent or other authorised representative shall be deemed to have been given by the Client. Where there is a significant delay between quotation and manufacture caused by delayed approval or requested changes, NSI UK reserves the right to review pricing to reflect material or cost increases.

Installation, Delivery and Delays

NSI UK will use reasonable endeavours to meet agreed delivery and installation dates. Any delivery, manufacture or installation dates provided by NSI UK are estimates only unless expressly confirmed by NSI UK in writing as fixed dates. Timescales may be affected by material availability, manufacturing lead times, weather conditions, site access, permissions, actions of third parties or circumstances outside NSI UK's reasonable control.

• The Client must ensure that the site is ready and accessible when works are scheduled.
• Where works cannot proceed due to Client-related circumstances, additional visits, waiting time or associated costs may be chargeable.
• If a specific completion date is essential, this must be agreed in writing before the order is accepted.
• Upon completion, NSI UK shall provide an online installation report containing photos of the installation.
• The Client shall inspect the works and notify NSI UK in writing of any visible defects, omissions or snagging items within five (5) working days. Subject to any applicable warranty, the works shall be deemed accepted if no such notification is received within that period.
• Where NSI UK removes existing signage as part of the works, removed materials may be disposed of unless the Client requests their return in writing before the works commence.

Materials, Workmanship and Warranty

NSI UK will carry out all installation work with reasonable care and skill. A 12-month workmanship warranty applies from the date of completion and covers defects arising directly from faulty installation workmanship, including signs, stickers, vinyl graphics or other materials becoming loose, peeling, lifting or detaching due to incorrect installation. The warranty does not cover damage or failure caused by pre-existing or unsuitable supporting structures, unsuitable site conditions, extreme weather, vandalism, accidental damage, third-party interference, unauthorised alterations or inadequate maintenance, except to the extent that the damage or failure results from faulty workmanship or defective materials for which NSI UK is responsible. Where NSI UK supplies materials, responsibility for defective materials will be determined in accordance with these Terms & Conditions and applicable law. Manufacturer warranties will be passed on to the client where available. Any suspected defect must be reported to NSI UK in writing. NSI UK may inspect the installation to establish the likely cause before determining whether remedial work is covered by the warranty.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

Payment, Cancellation and Ownership

Prices and payment terms shall be set out in the quotation or invoice. NSI UK may require a deposit or advance payment before commencing design, manufacture, procurement or installation. Overdue accounts may result in works, manufacture, procurement, delivery or installation being suspended until payment is received. NSI UK reserves the right to suspend manufacture, procurement, delivery or installation where any invoice has become overdue, without liability for any resulting delay or associated costs. NSI UK reserves the right to require payment in full before delivery or installation where the Client has failed to comply with agreed payment terms on any previous order. NSI UK reserves the right to charge interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

If an order is cancelled after acceptance, the Client may be liable for all reasonable costs incurred up to the date of cancellation, including design work, materials, manufacturing costs and committed subcontractor costs. Where goods have been specifically manufactured or ordered for the Client, cancellation may not be possible once production or procurement has commenced. Ownership of goods supplied by NSI UK shall remain with NSI UK until payment has been received in full. Nothing in this clause is intended to prevent goods permanently affixed to land or buildings from becoming fixtures where required by law.

Health and Safety & RAMS

NSI UK will take reasonable steps to carry out works safely and will ensure that appropriate health and safety measures are in place for its work. Clients should confirm at the quotation stage whether Risk Assessments and Method Statements (RAMS), or any other site-specific health and safety documentation, are required by the client or site operator. Where required, the necessary documentation will be agreed and provided before work commences.

NSI UK reserves the right to postpone or refuse work where appropriate safety arrangements are not in place or where the site or working conditions are considered unsafe. Clients must notify NSI UK of any known site hazards, access restrictions or relevant health and safety requirements before work begins. All work will be carried out in accordance with applicable health and safety legislation.

Insurance

NSI UK maintains public liability insurance appropriate to the services it provides and shall provide evidence of cover upon reasonable request.

Intellectual Property and Subcontractors

Unless otherwise agreed in writing, intellectual property rights in original designs, drawings and artwork created by NSI UK shall remain the property of NSI UK. NSI UK may use appropriately qualified subcontractors, suppliers and third parties where reasonably necessary to provide the works. Unless restricted by site rules, security requirements, confidentiality obligations or written instruction from the Client, NSI UK may photograph completed installations and use such images for the Installation completion report, reasonable marketing, portfolio and promotional purposes.

Liability

NSI UK shall be responsible for losses caused directly by its breach of contract, negligence or other liability which cannot legally be excluded. Where signage is supplied or installed for parking management or parking enforcement purposes, NSI UK does not warrant or guarantee any level of compliance, enforcement outcome, reduction in unauthorised parking, revenue generation or legal enforceability of parking charges. NSI UK shall not be liable for losses arising from inaccurate information supplied by the Client, unsuitable site conditions, third-party actions, unauthorised alterations or circumstances beyond NSI UK's reasonable control. To the fullest extent permitted by law, NSI UK shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity, loss of anticipated savings, loss of goodwill or reputational damage. Subject to the paragraph below, NSI UK's total aggregate liability arising out of or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed one hundred and twenty-five per cent (125%) of the total contract value paid by the Client for the relevant order. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which cannot legally be excluded. No claim arising out of or in connection with the works may be brought more than twelve (12) months after practical completion of the relevant works except where such limitation is prohibited by law.

Complaints

Any complaint should be submitted in writing to info@nsiuk.com. NSI UK shall investigate complaints promptly and seek to resolve them fairly and reasonably.

General

NSI UK shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including severe weather, fire, flood, industrial disputes, transport disruption, supply shortages, government action, power failure or serious site access issues.

If such circumstances continue for more than sixty (60) days, either party may terminate the affected order upon written notice without liability other than for sums accrued before termination. The version of these Terms & Conditions applicable to an order shall be the version in force on the date the quotation is accepted unless otherwise agreed in writing. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms & Conditions, together with the relevant quotation, constitute the entire agreement between NSI UK and the Client and supersede all previous discussions, correspondence, representations and agreements relating to the works, except in the case of fraud or fraudulent misrepresentation. Any notice given under these Terms & Conditions shall be in writing and may be sent by email or post to the last known address of the receiving party. No failure or delay in exercising any right shall constitute a waiver of that right. A person who is not a party to the agreement shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Governing Law

These Terms & Conditions and any agreement between NSI UK and the Client shall be governed by and construed in accordance with the laws of England and Wales.  The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms & Conditions or the works.